Frequently asked
Questions

What microscope do i need?

The type of sample you wish to examine is the key factor in selecting the appropriate microscope. As there are various microscope types, and no single model can accommodate all requirements, we would be happy to discuss your specific needs. Depending on your application, you may require an inverted, upright, or stereo microscope with brightfield, fluorescence, and camera capabilities. By understanding your requirements, we can recommend a system that best suits your needs.

Can you repair my discontinued microscope with custom components?

We have a wide range of new, discontinued, and used parts in stock, along with the expertise to properly fit and adjust them. If a part, such as a focus gear, is unavailable, we are capable of manufacturing a replacement. As electronics fail and certain parts become difficult to source, we offer upgraded illumination systems, transitioning from halogen to LED lamps, utilizing low-voltage components and plug-in power supplies.

How do I request a quote for your services?

Please email us as much information as possible regarding the issue, including pictures of the microscope, the make and model, and the serial number. This will help us accurately identify the microscope. We will then discuss the most cost-effective solution for repairing your microscope.

What components can be upgraded?

Based on the age of your microscope, we offer a variety of upgrade options, including illumination systems, new objectives, fluorescence filters, cameras, and more. Kindly email us your specific requirements, and we will be pleased to discuss the available upgrade solutions.

How long does the upgrade process take?

The timeline is dependent on the lead times from the manufacturers and the required components. Please contact us to discuss your requirements and the estimated lead times in more detail.

Will upgrading affect the warranty or reliability of my microscope?

Any upgrades added should not affect the warranty or reliability of your system. However, if this is a concern, we can discuss it directly with the manufacturer.

Is my older microscope compatible with modern upgrades?

The availability of upgrades depends on the specific upgrade and the age of your microscope. It’s best to contact us directly so we can discuss the available upgrade options for your system.

What is a bespoke microscope system?

Our in-house research and development team can design and manufacture a wide range of custom, bespoke parts and systems, from adapter plates to TIRF systems. With a dedicated machine shop on-site, we have the capability to modify, machine components, and assemble complete systems — transforming concepts into finished products. Please contact us with your ideas; we would be pleased to collaborate with you to achieve your goals in innovative applications.

Can you create parts for obsolete microscopes?

This is one of our specialties. In cases where a mechanical component, such as a bevelled gear, is damaged and no longer available from the manufacturer, we can either repair the existing gear or fabricate a replacement. Please contact us with your specific requirements.

What types of customisations are possible?

This is open to discussion, as we would need to assess the feasibility of your idea, as not all customizations are practical. Please contact us to discuss your requirements, and we will work with you to find a viable solution. solution.

How long does it take to develop a bespoke solution?

The timeline depends on the complexity of the project and our current workload. Please contact us to discuss your requirements, and we will collaborate with you to find a feasible solution.

Do you provide support and maintenance for bespoke systems?

Yes, absolutely. Our ethos is centred around supporting our customers by maintaining and evolving the systems we build. As project needs change, we are committed to modifying, upgrading, and maintaining our systems to ensure they continue to meet your requirements.